Terms of Service

MooreMart is one brand with several stores. We choose the products, set the prices and sell them to you ourselves. Some items we keep in stock; others we buy from trusted suppliers after you order. Either way, your contract is with MooreMart.

Every item is inspected by our team before it ships (Moore Checked), and product photos are of the real items. We are responsible for what we sell: see our original products.

You can shop as a guest or with an account. If you create an account:

• give accurate details and keep them up to date;
• keep your password private; you are responsible for what happens under your account;
• tell us straight away if you think someone else has used it.

You must be at least 18, or shopping with the permission of a parent or guardian.

Prices are in Naira and include any applicable taxes. The price, delivery fee and total are shown before you pay. Your order is confirmed once payment succeeds and you receive a confirmation.

If an item becomes unavailable after you pay, or a price was clearly shown in error, we will contact you and either offer an alternative or cancel that part of the order and refund you in full for it.

Payments are processed by Paystack by card, bank transfer or USSD. We do not see or store your full card details. You pay MooreMart once for the whole order.

If we cancel an order or part of it, we refund the amount you paid for it to your original payment method.

You pay one delivery fee per order, set by your delivery area, however many stores you buy from. Delivery areas, fees and estimated times are listed on our help page and at checkout. Estimated times are not guaranteed, but we will keep you updated if there is a delay.

Please give a correct address and phone number and be available to receive the package. If a delivery fails because of wrong details or nobody is available, we may charge for another attempt.

You can ask us to cancel an order before it leaves for delivery; contact us as soon as possible and we will refund you in full. Once it is on its way, the returns rules below apply instead.

If an item arrives damaged, faulty, not as described or not genuine, contact us promptly and we will arrange a replacement or refund. This does not affect your rights under the Federal Competition and Consumer Protection Act.

Other return conditions (which items can be returned and within how long) are set out in our returns policy.

Only customers who received an item can review it. Reviews must be honest and about the product. We may hide reviews that are abusive, off-topic, contain personal details or are not genuine; we never edit what you wrote.

Please don't misuse MooreMart, for example by:

• placing fake orders or using payment methods you're not authorised to use;
• trying to access other people's accounts or orders, or to disrupt the site;
• copying our content or product photos for commercial use.

We may suspend accounts or cancel orders involved in fraud or abuse.

We are responsible for delivering what you ordered as described and for refunding you where these terms say so. We are not responsible for losses that were not foreseeable, or for delays caused by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited under Nigerian law.

We may update these terms from time to time. The version on this page when you place an order applies to that order. We will tell account holders about important changes.

These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, please contact us first so we can try to put it right. If we can't agree, disputes will be handled by the courts of Lagos State, Nigeria.

MooreMart

WhatsApp +2349136957098